Crown Business

ex-e-cu-tion (ek si kyoo shun), n. 1. The missing link. 2. The main reason companies fall short of their promises. 3. The gap between what a company's leaders want to achieve and the ability of their organizations to deliver it. 4. Not simply tactics, but a system of getting things done through...

PROLOGUE the wonder of it all STAN O'NEAL, CHIEF EXECUTIVE officcr of Merrill Lynch, a Wall Street firm on the verge of disaster, had only himself to blame. He calculated the damage that had been wrought. He reviewed the mistakes he had committed, the strategic blunders, the errors in judgment,...