Quality Control [antikvár]

PREFACE Engineers, scientists, and statisticians liave, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems. Excellent results in improving quality and in reducing costs are now being reported from these applications. These reports have generated growing interest by industrial managers in the potentialities of quality control as a business method. What, management is asking, is meant by the term "quality control"? Is there anything really new about it? What are the quality-control activities? What is the proper organization for quality control? How much does the program cost, and what benefits can result from it? Is quality control good only for mass production? May it be useful in a job shop as well? How do statistical methods fit into the quality-control pattern? What does quality control mean to the foreman, to the design engineer, to the salesman? How is quality control introduced to a company? Discussion of questions such as these is the objective of this book. It presents quality control as a business method. Emphasis throughout is upon the administrative "quality-control point of view." Human relations is shown to be a basic issue in quality-control activities. In shifting the concentration from methodology to administration, the book defines and charts quality control. It classifies its terminology. It discusses the location of quality-control organization relative to that for activities like engineering, manufacturing, purchasing, planning, packaging, sales, and inspection. Individual methods such as statistics or preventive maintenance are presented as segments of a comprehensive quality-control program. These methods are not discussed for themselves, nor are they outlined in great detail; a growing wealth of literature is available for this purpose. The materials presented in this book have been developed in industry for use in meeting a wide variety of practical industrial problems. They have been used in several factories both as the "plan of attack" for organiz-