Crucial Conversations [antikvár]

Foreword om This is a breakthrough book. That is exactly how I saw it when 1 first read the manuscript. I so resonated with the importance, power, and timeliness of its message that 1 even suggested to the authors that they title it "Breakthrough Conversations." But as 1 read deeper, listened to the tapes, and experienced the insight borne of years of experience with this material, 1 came to understand why it is titled Crucial Conversations. From my ovm work with organizations, including families, and from my own experience, 1 have come to see that there are a few defining moments in our lives and careers that make all the difference. Many of these defining moments come from "crucial" or "breakthrough" conversations with important people in emotionally charged situations where the decisions made take us down one of several roads, each of which leads to an entirely different destination. 1 can see the wisdom in the assertion of the great historian Arnold Toynbee, who said that you can pretty well summarize all of history—not only of society, but of institutions and of people— in four words: Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works—it fails; thus, nothing fails like success. xi